Frequently Asked Questions

How can I schedule an appointment? Are walk-in and same-day appointments available?
Should I tip my massage therapist?
Are the massage therapists at In Joy Therapeutic Massage licensed and certified?
If the pressure isn't deep enough, what should I do?
I woke up with a cold. Should I come in?
What will the massage feel like?
Are there different kinds of massage?
Should I make conversation during the massage?
How much clothing should you remove for a massage?
What should I do if I need to cancel my appointment?

How can I schedule an appointment? Are walk-in and same-day appointments available?
Call or text us at 980-375-1166 to make an appointment. We'll be happy to find a time that works for you! You can also book online up o two hours before the appointment start time. We are not able to accommodate walk-in appointments at this time.

Should I tip my massage therapist?
Tipping isn't required or expected, but we do appreciate the gesture. Our massage therapists do not depend on tips, but if you would like to leave one, simply add the gratuity at check-out. The best appreciation you can show is to refer your friends and family to us.

Are the massage therapists at In Joy Therapeutic Massage licensed and certified?
Yes! All our massage therapists are certified by the National Certification Board for Therapeutic Massage and Bodywork (NCBTMB) and licensed by the State of North Carolina. We are also members of the Associated Bodywork and Massage Professional (ABMP) and the American Massage Therapy Association (AMTA).

If the pressure isn't deep enough, what should I do?
You're encouraged to openly communicate with the massage therapist about your preferences and comfort. If anything needs to be adjusted, or if we're almost (but not quite) getting the right spot, just speak up and let us know right away! It's important to point out it's a myth that massage therapy needs to hurt in order to be effective. Some of the most effective techniques involve a very light, gentle touch. Often, too much pressure can cause muscles to tighten further, and detract from the effectiveness of your treatment.

I woke up with a cold today. Should I come in?
Getting a massage when you're sick will likely just make you feel worse. Plus, you may pass it along to your therapist, who may pass it along to other clients that day. Even if you're giving less than a 24-hour notice, we prefer that you reschedule your appointment if you're not feeling well.

What will the massage feel like?
A relaxing Swedish massage is often a baseline for clients. In a general Swedish massage, your session may start with broad, flowing strokes that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, the pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. The oil also helps hydrate your skin. You should communicate immediately if you feel any discomfort so that another approach may be taken. Massage and bodywork are most effective when your body is not resisting.

Are there different kinds of massage?
There are numerous types of massage and bodywork; various techniques utilize different strokes, including basic rubbing strokes, rocking movement, posture and movement re-education, application of pressure to specific points, and more. We can discuss which methods may be most appropriate for you. Learn more about the options available at In Joy Therapeutic Massage.

Should I make conversation during a massage?
Although some people prefer to talk throughout the massage, don't feel like you have to make conversation with the therapist. After all, you're having a treatment - you're not at a cocktail party. Many people close their eyes and try to relax. Your massage therapist should take the cue from you. Deep tissue and sports massages may require more feedback than other types of massage as the therapist works on deeper layers of muscle and will want to ensure that the pressure is comfortable. During any type of massage, though, be sure to speak up if you:

• Feel too hot or cold
• Are in pain
• Have any questions about the massage
• Feel like you need more or less pressure. 

How much clothing should you remove for a massage?
Typically, a massage therapist will ask you to undress to your level of comfort. Many people prefer to keep their underwear on during a massage, while others prefer to be nude - it's up to you. Women usually remove their bras to allow the massage therapist to work on the back and should areas without getting massage oil or lotion on the bra. If your problem area is the low back, hips, buttocks or groin, tight-fitting or large underwear can sometimes get in the way of massage work. You can ask your massage therapist for guidance prior to your massage.

What should I do if I need to cancel my appointment?
If you need to reschedule your appointment, you can log into your account and make changes anytime. For late notice cancellations, please call us directly at 980-375-1166 as soon as possible.